Service

General services

For us, service means a lot more than simply being available for repairs and emergencies. That is obvious. Over the years we have developed a wide range of services:

Technical advice (pre- and post-sale)
Formulation of technical interpretations
2D and 3D product data generation for integration in customer drawings
Documentation, e.g. customer or application specific replacement part drawings
Calculation services
Test bench experiments
Damage appraisal and documentation
Development contracts
On site repairs
Fast replacement part deliveries

Direct contact with our specialists

Maintenance or small repairs can easily be carried out by yourselves due to the well thought through designs. To simplify this work, we have compiled spare parts lists in 3D form together with parts lists in the documentation area. These are available for nearly all gear unit types and are being continuously expanded. Please be aware however, that the labelling in the parts lists refers to standard gear units. For customized gear units, the components used may vary.

For clarification please contact our service department and inform them of the serial number which can be found on the name plate.

For general inquiries or replacement parts orders (please also give the serial number), please contact us via:

Tel. +49 (0)40 85393 244
Fax +49 (0)40 85393 232
E-Mail service@zae.de